<p><b><span style="font-size: 14.0pt;">Assessing the Environment – </span></b><span style="font-size: 14.0pt;">how does the environment impact on challenging behaviour?<b></b></span></p><p><b><span style="font-size: 14.0pt;">Becoming Self Aware – </span></b><span style="font-size: 14.0pt;">how am I impacting on the challenging behaviour?</span></p><p><b><span style="font-size: 14.0pt;">Communication Skills</span></b><span style="font-size: 14.0pt;"> – Active listening, what to say, what not to say.</span></p><p><b><span style="font-size: 14.0pt;">Interventions</span></b><span style="font-size: 14.0pt;"> – Other positive interventions that will help and support the situation.</span></p><p><span style="font-size: 14pt;"><b>The Power Struggle  </b>- and how to avoid it.</span><span style="font-size: 14.0pt;"></span></p>