<p style="font-size:16px; text-align:justify; line-height:125%;">
	Crisis prevention within a social care setting is about managing challenging behaviours among elderly patients, or patients with disabilities. This is achieved through the use of <strong>non-violent crisis intervention; </strong>an evidence based field of study. Interventions encompass verbal &amp; non-verbal communication skills to reduce seclusion &amp; restraint for improved patient &amp; staff welfare. <strong>Crisis prevention</strong> utilises non-violent, perceptive, listening &amp; innovative faculties to unfolding scenarios at hand. Social care agents needs to be aware of <strong>paraverbal communication</strong>; tone, pitch and pace of the voice. The patient needs to feel listened to while counselling them; it&rsquo;s all about the feeling. When a patient is upset, and you are upset, the words change due to paraverbalism. What you think you hear may not be what is being said, and <strong>how you respond decides outcomes</strong>.</p>
