<p><br/>Module One: Crisis Prevention<br/>•    The TCI System<br/>•    Crisis Prevention and the Therapeutic Milieu<br/> <br/>Module Two: Crisis as Opportunity<br/>•    The Stress Model of Crisis: A Typical Crisis<br/>•    Assessing the Situation<br/>•    Knowing Ourselves<br/>•    Knowing the Young Person<br/>•    Managing the Environment<br/> <br/>Module Three: De-Escalating the Crisis<br/>•    Crisis Communication and Active Listening<br/>•    Behaviour Support Techniques<br/>•    Emotional First Aid<br/>•    The Conflict Cycle<br/> <br/>Module Four: Managing Crises<br/>•    Managing Aggressive Behaviour<br/>•    Nonverbal Communication<br/>•    Elements of a Potentially Violent Situation<br/>•    Crisis Co-Regulation<br/>•    The Life Space Interview<br/> <br/>Module Five: Safety Interventions (OPTIONAL)<br/>•    Choosing a Safety Intervention <br/>•    Safety Concerns and Documentation<br/><br/></p>