<p><strong>Learning Outcomes</strong></p><ul><li>Gain an insight into various role conflicts</li><li>Be able to differentiate between constructive and destructive conflict</li><li>Improve stress management, self-awareness and active listening skills</li><li>Be able to understand group awareness, behaviour modification in order to maintain constructive relationships</li><li>Improve mediation skills and be able to manage conflict effectively</li></ul>