<p><strong>1 Day Refresher Programme Outline</strong></p><p><strong><em>Module One: Crisis Prevention</em></strong></p><ul><li>The TCI System</li><li>Crisis Prevention and the Therapeutic Milieu</li></ul><p><strong><em>Module Two: Crisis as Opportunity</em></strong></p><ul><li>The Stress Model of Crisis: A Typical Crisis</li><li>Assessing the Situation</li><li>Knowing Ourselves</li><li>Knowing the Young Person</li><li>Managing the Environment</li></ul><p><strong><em>Module Three: De-Escalating the Crisis</em></strong></p><ul><li>Crisis Communication and Active Listening</li><li>Behaviour Support Techniques</li><li>Emotional First Aid</li><li>The Conflict Cycle</li></ul><p><strong><em>Module Four: Managing Crises</em></strong></p><ul><li>Managing Aggressive Behaviour</li><li>Nonverbal Communication</li><li>Elements of a Potentially Violent Situation</li><li>Crisis Co-Regulation</li><li>The Life Space Interview</li></ul><p><strong><em>Module Five: Safety Interventions (OPTIONAL)</em></strong></p><ul><li>Choosing a Safety Intervention</li><li>Safety Concerns and Documentation</li></ul>