<h4><ul><li>​the learner will gain confidence in dealing with challenging behaviour.</li><li>the learner will leave with strategies to deescalate behaviour they find challenging.</li><li>the learner will be aware of how they should act in a difficult situation to avoid making the situation worse.</li><li>the learner will reflect on past experiences and how they influence our response.</li><li>the practical exercises and group discussion will give the learner a realistic overview of the topic.</li></ul></h4>