<h4>Our Managing Challenging Behaviour course is for anybody that may encounter challenging behaviour in their line of work.  This course aims at giving the participant confidence when dealing with difficult situations in the workplace and will equip the learner with strategies and tools that can be used to deescalate a situation in a positive manner.  The strategies and tools are based on the learner looking at themselves as playing a part in the situation, and what the best response may be given the circumstances.  This course does not include any physical interventions.</h4>