<p><strong>Course Outline</strong></p><ul><li>Conflict definition</li><li>Role conflict and its relativity</li><li>Self-awareness in relation to role conflict and the workplace</li><li>The effects of stress on the individual and others</li><li>Group awareness, behaviour modification and constructive relationship building</li><li>Self-regulation strategies, active listening and coping strategies in the workplace</li><li>Conflict in relation to the workplace and conflict management</li><li>Thomas-Kilmann conflict modes</li></ul>